StreamCare+ is the industry’s most comprehensive protection and support program, purpose-built by Silvus Technologies for customers who depend on StreamCaster MANET radios in mission-critical applications where prolonged downtime is not an option.
Designed to maximize operational readiness and minimize service disruptions, StreamCare+ provides premium benefits including priority 24/7 customer support, two-way shipping, and significantly reduced RMA turnaround times.
Streamcare+ COMPREHENSIVE PROTECTION & SUPPORT
STREAMCARE+ KEY BENEFITS
- Support Priority 24/7 Customer Support – through a dedicated phone number and email address
- Shipping – Two-Way Shipping to simplify service and reduce operational burden
- Turnaround – Accelerated RMA Turnaround Times to restore mission capability faster
- Coverage – Flexible Coverage Options offered in three distinct tiers with 3 & 5 year protection plan options.
STREAMCARE+ PROTECTION & SUPPORT PROGRAM TIERS
- StreamCare+ Essentials offers streamlined protection against manufacturing defects, drastically reducing standard RMA turnaround time to just seven business days for significantly faster service and less operational disruption
- StreamCare+ Accidental Damage extends protection beyond standard manufacturing defects to cover accidental breakage, physical damage, and water damage with a further reduced five-business-day RMA turnaround time for faster recovery and minimal downtime
- StreamCare+ Advanced Replacement covers manufacturing defects, accidental damage, and includes an advanced replacement service consisting of drop-shipping a replacement radio before Silvus receives the damaged unit. Representing the highest level of protection available, this premium tier reduces RMA turnaround time to just one business day and virtually eliminates operational downtime.
StreamCare+ delivers unmatched protection, priority service, and ultra-fast replacement – so operators stay connected without interruption.
StreamCare+ Retroactive Launch Special (Limited-Time Offer)
Customers who have purchased StreamCaster radios within the past 12 months are eligible to add StreamCare+ coverage retroactively from the original delivery date at a prorated rate.
Source: Silvus Technologies